Faq Help Center
If you have any further questions about our products or corporate services,
please feel free to reach out to our support team.
Warranty Program
Powered by an advanced aluminum alloy structure, the mat boasts a thermal conductivity of approximately 120–220 W/m·K, which is 600 to 1100 times higher than traditional silicone. This allows metal heating elements to reach optimal warming temperatures in just seconds.
No. Unlike standard silicone mats, our hardware-style metal heating components generate zero odor even at high temperatures, ensuring a clean and pleasant dining experience.
No. The mat features a specialized hollow interval design between the metal slats that enhances downward heat dissipation. This keeps the contact temperature on your table surface safely below 50°C, protecting your furniture from heat marks or damage.
We offer three versatile sizes to fit different occasions: 40×60 cm for personal meals or small dishes, 40×120 cm for standard family gatherings, and 40×180 cm for large dinner parties and buffets.
- Yes. The flexible slat and modular design allow you to easily roll the mat up into a compact size when not in use, saving valuable kitchen drawer or cabinet space.
Yes. It is engineered with strict safety standards, featuring rapid heat dissipation to prevent overheating and a stable frame design.
Simply unplug the device and let it cool down completely. Wipe the aluminum alloy surface with a damp cloth. Do not submerge the entire unit in water or use abrasive steel wool cleaners.
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Returns & Exchanges
Yes, we accept returns and exchanges within 30 days of delivery, provided the item is unused, in its original packaging, and in a condition that allows for resale. Please contact our support team to initiate a return or exchange request.
To start a return, simply email our customer support with your order number and the reason for the return. Once approved, we will provide you with the return instructions and the designated warehouse address. After we receive and inspect the returned item, your refund or exchange will be processed promptly.
No, our website serves as an official product showcase and inquiry portal for B2B clients rather than an e-commerce retail store. To place an order, please contact our sales team directly through the inquiry form or email to receive a formal Proforma Invoice (PI) and customized quotation.
Yes, we support sample orders for functional testing and evaluation before placing bulk production orders. Sample fees and express shipping costs apply, which can often be credited toward your future mass production order.
Yes. As a direct manufacturer, we offer full OEM/ODM services including custom branding, logo printing, customized dimensions, packaging designs, and specific plug/voltage configurations tailored to your local market requirements.
We provide a standard 12-month manufacturer warranty covering structural defects and internal electronic heating components under normal operation. The warranty does not cover damages caused by improper installation, unauthorized disassembling, or unnatural abuse.
For sample or urgency orders, we ship via express services (DHL/FedEx/UPS/Air Freight). For large volume or bulk production orders, we typically arrange sea freight (LCL/FCL) or railway cargo under FOB, CIF, or DDP terms depending on your preference.
If you have specific engineering, manufacturing, or distribution inquiries, please feel free to reach out directly to our export team via contact email or inquiry form. We will reply within 24 hours.
Shipping & recent orders
Due to the compact and rollable design of our warming mats, most retail and standard orders are shipped via reliable international express couriers (such as DHL, FedEx, UPS, or special line air freight) for fast, direct-to-door delivery. For large-scale bulk orders or wholesale quantities, we offer flexible sea freight options (LCL – Less than Container Load, or FCL – Full Container Load).
If your tracking status shows “Delivered” but you cannot locate the package, please check around your porch, leasing office, or mailbox, or ask family members/neighbors. Occasionally, local couriers may scan a package as delivered slightly ahead of actual drop-off, or it may have been left in a secure spot. If it still does not turn up within 24 hours, please reach out to our support team.
Order processing typically takes 1–3 business days. For international express shipping, standard delivery generally takes 7–15 business days depending on the destination country. Bulk sea freight shipments typically require 30–45 days. You will receive a tracking link via email as soon as your order is dispatched.
Business days refer to Monday through Friday, excluding weekends and major public holidays. Orders placed on weekends or holidays will be processed starting the next business day.
Once your order leaves our warehouse, we will send a shipping confirmation email containing your tracking number and a link to monitor your package’s transit status in real-time.
Tracking numbers may take 24–48 hours to display initial scan updates after the label is created, especially during transit hand-offs between international air cargo hubs and local postal/courier services. If there are no updates after a few business days, feel free to contact us for assistance.
